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FAQ

Below is a range of Frequently Asked Questions which may assist you with any enquiries you may have.

If you have any questions or require further information on what is supplied below, please contact our Customer Service Team here any time.

 

Frequently Asked Questions

How much will the shipping costs be on my order?

Currently we offer a flat rate delivery fee per item depending on the Postcode area the delivery is being made to throughout Australia.
Please use the Shipping Estimation tool below to view our current flat rate delivery fee per item.

- Excess on-forwarding, offshore and bulk package charges may apply to some orders throughout Australia.
- In the case of any excess charges, you will be contacted by a customer service representative prior to sending your order.
- Unfortunately we are currently unable to make delivery to the numerous island towns off the coast of Australia.

How long will it take for my order to be shipped?

Once new orders and payment have been received, 95% of customer orders are packed and sent from our store the following business day.
Depending on the delivery location, delivery times will vary throughout Australia as estimated below:

Queensland: 1 - 5 business days
New South Wales: 1 - 7 business days
Australian Capital Territory: 2 - 7 business days
Victoria: 2 - 7 business days
South Australia: 2 - 7 business days
Western Australia: 4 - 10 business days
Tasmania: 4 - 10 business days
Northern Territory: 4 - 10 business days

Can I track my order once it is sent?

Yes, once your order has been packed and collected from us by the delivery service, you will then receive a Tracking Email so you can track the progress of your delivery.
This email contains all the required information to track the progress of your delivery, including an approximate date and day of delivery.

Can I pick up my order from your warehouse?

Unfortunately no, we currently do not offer customer collections or pick ups on customer orders.
Due to our high volume and highly automated shipping system, we are unable to offer customer collections unfortunately.

Do you have a product showroom to view your range?

Unfortunately no, we currently operate solely from our online website and do not operate a customer showroom for our items.
If you require any further information regarding any of our products or services to that supplied, please feel free to contact our Customer Service Team here any time and they would be happy to assist.

What payment methods do you accept?

Home Storage & Living accepts numerous forms of payment in order to make any purchases. Each payment option is listed below:

- PayPal
- Mastercard Credit Card
- Visa Credit Card
- Bank Direct Deposit

Do your prices include GST?

Yes, all of the pricing displayed on our website includes GST and is listed in $AUD

Is your website secure?

Yes, Home Storage & Living uses the protection of GeoTrust Extended Validation 256-bit encryption Secure Socket Layer technology in order to protect all customers and their personal details whilst browsing our website.

Can I contact you by telephone?

Unfortunately no, as we currently operate solely online we do not operate a Customer Service Helpline and handle all of our customer service enquiries through either our Customer Service Email Representatives or our Live Chat function when in operation.

Can I get my items delivered to a PO Box?

Unfortunately no, as we use a courier service company to make all customer delvieries we are unable to make deliveries to a PO Box address.
All customer deliveries are required to made to either a residential or business address.

Can I get a refund if I have changed my mind about a purchase?

Yes you can, Home Storage & Living currently offers a 7 day Money Back Guarantee on all customer purchases.
You can view the complete details of our Money Back Guarantee offer here any time. 

My item arrived damaged, what can I do?

Home Storage & Living takes the utmost care in packaging and sending customer products. However damages and faults may occassionally occur due to unforeseen circumstances or during transit. In the event that a product is recieved damaged or faulty, Home Storage & Living offers a 7 day refund policy.
Simply make contact with a Customer Service Representative by email within 7 days of receiving your goods and a replacement item can be arranged for you, with Home Storage & Living covering the costs of shipping for replacement items.

Should we not be able to supply a replacement item due to being out of stock, a full refund will be offered inclusive of any shipping charges. Proof of purchase must be supplied including photographic evidence to support damage claims prior to processing.

What if I am not home when delivery is attempted?

If you are not home or are unavailable when delivery of your customer order is attempted, a card will be left by the delivery service in order for you to arrange a more suitable time for redelivery.
If you would like to have your items left at your premises unsigned, please simply state this in the Special Instructions field when completing your order in the checkout and this information can be supplied with your delivery.

How can I get an invoice for my order?

Once your order and payment has been completed, you will then receive an Order Confirmation Email for your order. This email outlines your order number, tax invoice number and a comprehensive list of all items and associated costs relating to your order.
You can view and print a copy of this invoice from this email, and a hard copy is also supplied with your order delivery.
Invoices for customer orders are also available when logging into your customer account online and viewing your previously placed orders.

I am new to your store, how can I create a customer account?

If you would like to create a customer account in order to place any orders through our store, you can simply go to the Create Account page here any time.
Once you have created a new account you are then able to complete customer orders through our online store checkout.

What if I have forgotten my log in details?

If you have forgotten the login details to your customer account, you can simply go to the Account Sign In page and click the 'forgot your password' link in order to set up a new password for your account. Here you can enter your account email address and follow the steps to receive a new password for your account.

How can I subscribe to your newsletter?

If you would like to subscribe to our store newsletter, you can simply enter your details in the Newsletter Sign Up box located at the bottom of any page on our website.
Once complete, you will then be signed up to receive our email newsletters regarding any new products, specials and discounts.

How can I unsubscribe from your newsletter?

If you no longer wish to receive our customer email newsletters, you can simply unsubscribe any time by clicking the 'Unsubscribe' link at the bottom of any email and you will be automatically removed from our mailing list.

Do you supply outside of Australia?

Unfortunately no, Home Storage & Living currently only supply items Australia wide.