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MONEY BACK GUARANTEE

Home Storage & Living offer a 7 Day 100% Money Back Guarantee. If you receive your order and you wish to cancel your order for any reason, you have 7 Days from the date you have received your products to make contact with a Home Storage & Living Customer Service Representative for a ‘No Questions Asked, 100% Money Back Guarantee’.

Customers must cover the cost of return shipping and any subsequent packing material. Should you require Home Storage & Living to take care of the return shipping, you will be contacted by email from a Customer Service Representative outlining the day of collection, and the cost of return shipping. This return shipping fee will then be deducted from your purchase refund should you wish to proceed. This refund policy only covers unopened and unused items. Goods must be sent back in original condition, inside the original packaging with internal and external tags still attached. Proof of Purchase must be supplied when returning goods. All refunds will then be processed to the original account of payment once Home Storage & Living have received all goods.

If you receive your goods and wish to exchange your received goods for other products within our range, you are more than welcome to return your goods within 7 days of receiving. Customers must cover the cost of return shipping and any subsequent packing material. Should you require Home Storage & Living to take care of the return shipping, you will be contacted via email by a Customer Service Representative outlining the day of collection, and the cost of return shipping. Goods must be sent back in original condition, inside the original packaging with internal and external tags still attached. Once your original order has been returned to Home Storage & Living, we will then process and send your exchange items. Customers are required to cover the cost of redelivery for any exchange items which is charged at the original flat rate of freight on the order.
Home Storage & Living do not accept returns due to a change in price or price reduction on sale items. Home Storage & Living reserves the right to make amendments to pricing at any time.

Please choose your products carefully, any products received that are deemed different than described will fall under our Money Back Guarantee offer and customers will need to cover the cost of return shipping on their items, including differences in colour. Home Storage & Living takes every necessary precaution to make sure all product information, colours, descriptions and materials are kept up to date and accurate however due to most items being individually hand made some minor differences can occur.

Refund and Return Policy

In the unlikely event you receive any product from us which is faulty, broken or damaged in transit, Home Storage & Living offer customers a 7 day full product replacement offer. Contact must be made to a Home Storage & Living Customer Service Representative within the 7 day time period from when goods are received. Should a product be ‘Out of Stock’ when attempting to obtain a replacement product, customers are offered a full price refund and refund of any postage paid.

Necessary proof of purchase and photographic evidence to support refund and damage claim must be supplied in order to receive full refund of purchase price and any relevant shipping costs. Home Storage & Living covers the cost of shipping to send replacement products. Customers will be instructed by the Customer Service Representative of what measures to take regarding the damaged stock. Should Home Storage & Living instruct that the damaged goods be returned, Home Storage & Living will cover the cost of the return shipping.
Home Storage & Living do not accept returns due to a change in price or price reduction on sale items. Home Storage & Living reserves the right to make amendments to pricing at any time.

What if 7 days has passed?

If 7 days has passed since you have received your order, unfortunately you are no longer covered by our Refund and Return Policy or Money back Guarantee offer. Due to the nature and use of our products, 7 days is deemed sufficient in finding product faults and damages, or deciding to exercise our Money back Guarantee Offer.