Festive Season Shipping Times
During the Festive Season our shipping and handling times may vary due to public holiday closure periods for both our Distribution Centre and third party courier services.
The Home Storage & Living Distribution Centre will be closed from Friday 21st of December and will reopen for dispatch on Wednesday 2nd of January. Orders received between these dates will be dispatched from our store on Wednesday 2nd of January.
To ensure order deliveries are received prior to the Christmas Closure Period, the cut off order dates below have been provided as an estimate:
- VIC Metro: 19 - Dec, VIC Regional: 17 - Dec
- NSW Metro: 19 - Dec, NSW Regional: 17 - Dec
- ACT Metro: 18 - Dec, ACT Regional: 16 - Dec
- QLD Metro: 19 - Dec, QLD Regional: 17 - Dec
- SA Metro: 18 - Dec, SA Regional: 16 - Dec
- WA Metro: 11 - Dec, WA Regional: 11 - Dec
- NT Metro: 10 - Dec, NT Regional: 10 - Dec
- TAS Metro: 10 - Dec, TAS Regional: 10 - Dec
Home Storage & Living uses a highly automated and modern shipping system, with all purchases being sent through the reliable and trusted services of Direct Freight Express Couriers. Once parcels are collected for delivery by Direct Freight Express Couriers, all customers receive a Tracking Email containing all the necessary information needed to track your parcel until it is delivered. Home Storage & Living attempts to send all customer orders as quickly as possible, with 95% of orders dispatched the following business day after payment and purchase are received. Office hours are 8.30am until 4.30pm Monday to Friday.
We currently do not operate a customer collection or pick up service from our main store location, and are required to have all customer orders packed and sent from our store through a Courier service.
All customer orders are required to be placed through our secure online checkout as we currently do not accept customer pick ups or cash payments from our store location due to not offering collections at this time.
Currently we offer a delivery fee per order depending on the Postcode area the delivery is being made to throughout Australia.
Total delivery fees are calculated after items have been added to your cart.
- Excess on-forwarding, offshore and bulk package charges may apply to some orders throughout Australia.
- In the case of any excess charges, you will be contacted by a customer service representative prior to sending your order.
- Unfortunately we are currently unable to make delivery to the numerous island towns off the coast of Australia.
Estimated Australia Wide Shipping Times
Depending on the location of the delivery address, shipping times for orders will vary Australia Wide.
Below is a list of estimated delivery times to each State Australia Wide:
Queensland: 1 - 6 business days
New South Wales: 1 - 7 business days
Australian Capital Territory: 2 - 7 business days
Victoria: 2 - 7 business days
South Australia: 2 - 7 business days
Northern Territory: 4 - 10 business days
Western Australia: 4 - 10 business days
Tasmania: 4 - 10 business days
Customer delivery addresses stored by Home Storage & Living must be either a Business or Residential address; Home Storage & Living is unable to deliver customer parcels to PO Box addresses due to the size and nature of our parcels.
Shipping Special Instructions
Where a customer has given an authority to leave to complete a delivery without a signature required, either in the special instructions field or using our delivery form field, Home Storage & Living will not bear responsibility for lost, stolen or damaged packages.
Shipping Costs on Sales and Reductions
Where Home Storage & Living provides percentage off deals or sales, this sale amount or percentage does not include postage and delivery costs unless otherwise stated. Percentage off mark downs and coupon codes will not be applied to shipping costs on customer orders unless stated.