Returns and Exchanges

 

1. Home Storage & Living currently offers a 30 Day Refund and Return policy on all items sold through our store, provided the item in question is:

- returned within 30 days of receiving your order;

- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);

- in a resalable condition; and

- not damaged in any way.

2. Customers have 30 days from the date received to make contact with a Home Storage & Living Customer Support Representative to arrange a refund and return, including for Change of Mind returns

3. Customers must cover the cost of return delivery and any subsequent packing material. Should you require Home Storage & Living to take care of the return shipping, you will be contacted by email from a Customer Service Representative outlining the day of collection, and the cost of return shipping. Collection of any return items is to be from the original shipping address and return and original shipping fees will then be deducted from your purchase refund should you wish to proceed.

4. Home Storage & Living allows a return for a refund or exchange of your purchase, provided the item in question is:

- returned within 30 days of receiving your order;

- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);

- in a resalable condition; and

- not damaged in any way.

5. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

6. To return your item for a change or mind, you must follow our returns process.

7. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit, exchange or refund. We recommend you insure high value items that you return for change of mind or refund.

8. You may be provided with a product exchange, refund or store credit at our discretion only when the returned product is received.

9. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address

 

Problems with your goods – contacting us

 

1. If you have a problem with your goods, please contact us via the Help Centre. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.

2. If your goods still have a valid manufacturer warranty, we recommend you first contact the manufacturer in relation to any fault or defect, however, you may still contact us.

3. Once an item is returned we will either inspect your goods and investigate any claimed defect or in some cases, send the goods to third parties for assessment and/or repair. Where applicable we provide a remedy in relation to your goods.

4. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

5. Refunds will be issued using the payment method used for purchase. If you have an account with us, store credits will be issued to the account used to purchase the goods.

6. We aim to process refunds and replacements within 7 business days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.

 

Defective Goods

 

1. All goods sold on Home Storage & Living come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Any product warranty given by Home Storage & Living will apply in addition to other rights and remedies you may have under the Australian Consumer Law.

3. Goods that you purchase from our site may contain warranty documents on or inside the packaging provided by the manufacturer of the product. Any such warranty documents are not given by Home Storage & Living, and rights you may have in relation to those warranties are separate to any warranty rights given to you by Home Storage & Living. Some warranty documents provided by manufacturers of imported goods may not apply in Australia. You should contact the manufacturer identified on the warranty document to determine whether or not the warranty applies to the goods in Australia and, if so, how you should go about making a claim under such a warranty.

4. In the unlikely event you receive any product from us which is faulty, broken or damaged in transit, Home Storage & Living offer customers a 7 day full product replacement offer. Contact must be made to a Home Storage & Living Customer Service Representative within the 7 day time period from when goods are received. Should a product be ‘Out of Stock’ when attempting to obtain a replacement product, customers are offered a full price refund and refund of any postage paid.

5.Necessary proof of purchase and photographic evidence to support refund and damage claim must be supplied in order to receive full refund of purchase price and any relevant shipping costs. Home Storage & Living covers the cost of shipping to send replacement products. Customers will be instructed by the Customer Service Representative of what measures to take regarding the damaged stock. Should Home Storage & Living instruct that the damaged goods be returned, Home Storage & Living will cover the cost of the return shipping.