Terms & Conditions

As a visitor or customer of the Home Storage & Living website, you agree to the terms outlined in the following terms and conditions. The following terms and condition are in relation to all orders and dealings as a result of or whilst browsing the Home Storage & Living website.
All orders placed through our store are an acceptance of the below outlined conditions:

The words we/us/our means Home Storage & Living, PO Box 541, Springwood, Queensland, 4127. The words you and your, refer to customers, associates or visitors of the website.

The following terms and conditions may be updated and amended at a later date, for this reason we suggest you check back regularly to make sure you are aware of all terms and conditions which may affect you as a customer.

 1. Copyright/Trademark

Home Storage & Living and all represented logo’s, slogans and images are trademarks owned by Oceanic Square Pty Ltd (A.B.N: 82 010 805 053) and may not be used or copied without consent from Home Storage & Living.

 2. Currency and GST

All pricing and currency listed on the Home Storage & Living website is represented in $AUD and is inclusive of GST. Home Storage & Living cannot accept overseas currency or funds from overseas banking institutions. All payment types including credit cards must be issued from Australian banking institutions.

 3. Conditions of Sale

To purchase any goods from Home Storage & Living you must be at least 18 years of age. Home Storage & Living bares no responsibility for under age persons ordering from our site without guardian supervision. Home Storage & Living reserves the right to obtain compensation from parents or guardians of any underage persons where they have resulted in loss.

 4. Accepted Payment Options

Home Storage & Living accepts the following forms of Payment:

  • Zip - Buy Now, Pay Later
  • Afterpay - Buy Now, Pay Later
  • Mastercard Credit Card
  • Visa Credit Card
  • PayPal

PayPal Logo eWAY Payment Gateway


Providing our customers with safe and secure payment options is the main priority of Home Storage & Living. All credit card transactions processed through our Shopping Cart and Checkout are done so using the reliable and trusted Eway Payment Gateway.

Home Storage & Living protects all Credit Card transactions by the use of GeoTrust Extended Verification SSL providing minimum 256bit Secure Socket layer (SSL) technology, which helps to fight credit card fraud and protect your personal details.

 5. Delivery & Shipping

Home Storage & Living uses a highly automated and modern shipping system, with all purchases being sent through the reliable and trusted services of Direct Freight Express Couriers. Once parcels are collected for delivery by Direct Freight Express Couriers, all customers receive a Tracking Email containing all the necessary information needed to track your parcel until it is delivered. Home Storage & Living attempts to send all customer orders as quickly as possible, with 95% of orders dispatched the following business day after payment and purchase are received. Office hours are 8.30am until 4.30pm Monday to Friday.

Any orders received on weekends or public holidays are deemed to be received on the following business day and are normally dispatched the following business day. For example, customer orders placed on a Saturday or Sunday are deemed as received on a Monday, with these orders then packed and sent the following business day; being Tuesday.

We currently do not operate a customer collection or pick up service from our main store location, and are required to have all customer orders packed and sent from our store through a Courier service.
All customer orders are required to be placed through our secure online checkout as we currently do not accept customer collections or cash payments from our store location due to not offering collections at this time.

Shipping Costs

Currently we offer a delivery fee per order depending on the Postcode area the delivery is being made to throughout Australia.
Total delivery fees are calculated after items have been added to your cart.

  • Excess on-forwarding, offshore and bulk package charges may apply to some orders throughout Australia.
  • In the case of any excess charges, you will be contacted by a customer service representative prior to sending your order.
  • Unfortunately we are currently unable to make delivery to the numerous island towns off the coast of Australia.

Estimated Australia Wide Shipping Times

Depending on the location of the delivery address, shipping times for orders will vary Australia Wide.

Below is a list of estimated delivery times to each State Australia Wide:

Queensland: 1 - 5 business days

New South Wales: 1 - 7 business days

Australian Capital Territory2 - 7 business days

Victoria: 2 - 7 business days

South Australia: 2 - 7 business days

Northern Territory: 4 - 10 business days

Western Australia: 4 - 10 business days

Tasmania: 4 - 10 business days

Shipping Addresses

Customer delivery addresses stored by Home Storage & Living must be either business or Residential addresses; Home Storage & Living are unable to deliver customer parcels to PO Box addresses due to the size and nature of our parcels.

Deliveries are completed by external courier service and in most cases can only be completed the ground floor.

All parcels are sent to the address supplied during the checkout. Home Storage & Living will not bear responsibility for items delivered to an incorrect address due to incorrectly supplied information

Shipping Special Instructions

Where a customer has given an authority to leave to complete a delivery without a signature required, either in the special instructions field or using our delivery form field, Home Storage & Living will not bear responsibility for lost, stolen or damaged packages.

Shipping Costs on Sales and Reductions

Where Home Storage & Living provides percentage off deals or sales, this sale amount or percentage does not include postage and delivery costs unless otherwise stated.  Percentage off mark downs and coupon codes will not be applied to shipping costs on customer orders unless stated. All FREE SHIPPING coupon codes are limit 1 use per customer. 

 6. Privacy Policy

Home Storage & Living Privacy Policy ensures you are informed of how your personal information is handled and protected when browsing our website. Personal or protected information is deemed to be any information which is obtained indirectly or directly during the course of browsing our website. The following policy information outlines the processes implemented to ensure your personal and protected information is not mistreated or used inappropriately.

All information collected and used by Home Storage & Living, is handled according to the strict guidelines of The Commonwealth Privacy Act 1988. Our Privacy Policy implementations apply to the following:

Internet Address

Home Storage & Living may store your IP internet address and subsequent visited pages in order to monitor website traffic and for reporting purposes. We do not disclose or distribute any information obtained to any third party operators. Any obtained information is temporary, and is not recorded or kept for prior reference.

Personal Information

Personal information may be obtained during the course of browsing our website by means of account sign up, newsletter sign up, emails or other forms of data entry. Personal customer account information is stored by Home Storage & Living for the purpose of fulfilling customer orders, customer requests and special means products, and at no stage is supplied to any third party personnel without prior permission.

Email

Whilst browsing the website, Home Storage & Living may ask you to provide personal information, including your email address. This email address is only used for the purposes disclosed. Home Storage & Living may contact you using the provided email, only in regards to matters it was supplied for. At no stage is your email address supplied to any third party personnel and is only used for administration or sales purposes of Home Storage & Living only.

Home Storage & Living offers newsletter updates which require customers personal email addresses. Customers are able to opt out of such marketing material emails at any time by clicking the 'Unsubscribe' link at the bottom of any email. The customer will then be automatically removed from our mailing list.

Credit Card Payment

Home Storage & Living uses Eway Payment Gateway technology in order to protect customers from such issues as credit card fraud. At no time is customer credit card information stored or passed to third party personal. Home Storage & Living protects its customers using 256bit Secure Socket Layer (SSL) technology which protects any confident and personal information supplied to our website. All credit card payments are processed using this secure technology.

Home Storage & Living may make amendments to this Privacy Policy at any time, it is recommended to customers to check this Privacy Information regularly to be made aware of any changes.

 7. Returns & Exchanges

Home Storage & Living offers a 30 Day Refund and Return policy. If you receive your order and you wish to cancel your order, you have 30 Days from the date you have received your products to make contact with a Home Storage & Living Customer Service Representative to arrange a refund and return.

Customers must cover the cost of return shipping and any subsequent packing material. Should you require Home Storage & Living to take care of the return shipping, you will be contacted by email from a Customer Service Representative outlining the day of collection, and the cost of return shipping. Collection of any return items is to be from original shipping address and return and original shipping fees will then be deducted from your purchase refund should you wish to proceed. This refund policy only covers unused and unopened items. Goods must be sent back in original condition in the original packaging with internal and external tags still attached. Proof of Purchase must be supplied when returning goods. All refunds will then be processed to the original account of payment once Home Storage & Living have received all goods.

If you receive your goods and wish to exchange your received goods for other products within our range, you are more than welcome to return your goods within 7 days of receiving. Customers must cover the cost of return shipping and any subsequent packing material. Should you require Home Storage & Living to take care of the return shipping, you will be contacted via email by a Customer Service Representative outlining the day of collection, and the cost of return shipping. Goods must be sent back in original condition in their original packaging with internal and external tags still attached. Once your original order has been returned to Home Storage & Living, we will then process and send your exchange items. Customers are required to cover the cost of redelivery for any exchange items which is charged at the original flat rate of freight on the order.
Home Storage & Living do not accept returns due to a change in price or price reduction on sale items. Home Storage & Living reserves the right to make amendments to pricing at any time.
Sale items are unable to be held for purchase at a later date. No rainchecks.

Please choose your products carefully, any products received that are deemed different than described will fall under our Money Back Guarantee offer and customers will need to cover the cost of return shipping on their items, including differences in colour. Home Storage & Living takes every necessary precaution to make sure all product information, colours, descriptions and materials are kept up to date and accurate however due to most items being individually hand made some minor differences can occur. Unfortunately returns and exchanges are not accepted on used items.

 8. Damaged & Faulty Items

In the unlikely event you receive any product from us which is faulty, broken or damaged in transit, Home Storage & Living offer customers a 7 day full product replacement offer. Contact must be made to a Home Storage & Living Customer Service Representative within the 7 day time period from when goods are received. Should a product be ‘Out of Stock’ when attempting to obtain a replacement product, customers are offered a full price refund and refund of any postage paid.

Necessary proof of purchase and evidence to support refund claim must be supplied in order to receive full refund of purchase price and any relevant shipping costs. Home Storage & Living covers the cost of shipping to send replacement products. Customers will be instructed by the Customer Service Representative of what measures to take regarding the damaged stock. Should Home Storage & Living instruct that the damaged goods be returned, Home Storage & Living will cover the cost of the return shipping.
Home Storage & Living do not accept returns due to a change in price or price reduction on sale items. Home Storage & Living reserves the right to make amendments to pricing at any time. Refunds are currently not accepted once items have been used.

What if 30 days has passed?

If 30 days has passed since you have received your order, unfortunately you are no longer covered by our Refund and Return Policy or Money back Guarantee offer. Due to the nature and use of our products, 30 days is deemed sufficient in finding product faults and damages, or deciding to exercise our Money back Guarantee Offer.

 9. Shop Orders and Quotations

Any customers requesting product quotations can do so by make contact with a Customer Service Representative by email. Customer Service Representatives will then have the necessary quotation emailed back as soon as possible. All item quotes are only valid for a period of 2 weeks, after which unpaid or unprocessed customer quotations will be cancelled from our system. 

 10. Home Storage & Living Newsletter Membership

The Home Storage & Living Newsletter Membership is for shoppers of Home Storage & Living, in order to become a club member and receive the benefits of signing up to the Home Storage & Living Newsletter Membership, you are confirming that you have reviewed, understood and agree to the Terms and Conditions that follow. Each benefit may have a few additional conditions, and those will be communicated when needed.

From time to time we may revise these Terms and Conditions. If the Terms and Conditions change, we will post the new terms and conditions to the Home Storage & Living web site and notify you of such change by email. Each time you access a benefit of the Home Storage & Living Newsletter Membership you agree to these or any new Terms and Conditions.

ELIGIBILITY

In order to become a member of the Home Storage & Living Newsletter Membership, you must be a resident of Australia, be at least 16 years of age when you register, have an active email address and mobile telephone number. Only individuals can join to become a member; no corporations, partnerships, limited liability companies, trusts, etc. are permitted. There are no membership fees associated with the Home Storage & Living Newsletter Membership at this time.

PRIVACY

We will use the information you provide us in the manner described in our Privacy Policy, which you may read by clicking on the Privacy Policy link where it appears on the Home Storage & Living Website. If we revise our Privacy Policy, then the revised Privacy Policy will automatically be applicable.

THE BENEFITS OF BEING IN THE CLUB

By being a member of the Home Storage & Living Newsletter Membership, you may receive benefits such as:

  • Member Only Discounts
  • Bonus items
  • Early E-access to catalogues and promotions
  • A Special Birthday Offer
  • Other special promotional offers as determined by us from time to time

Members will receive email notifications when a new offer is available to you. We may have special conditions for some offers and the details will be provided when you are notified of those offers.

COUPON CODES AND MEMBERSHIP DISCOUNTS

As part of our Home Storage & Living Newsletter Memberships, members may receive an initial Welcome Email 10% off coupon and future Birthday 20% off Coupon.
These coupons are 'one use per customer' and only to be used on purchases over $80.00

11. Correction of Discrepancies and Errors

Whilst Home Storage & Living makes every effort possible to keep our site accurate and up to date, there are sometimes minor errors which may appear on our website. Home Storage & Living reserves the right to change any errors with pricing, quantity’s, descriptions, discrepancies at it’s discretion without any prior notification.

 12. Contact Us

If you have any queries or questions regarding Home Storage & Living' terms and conditions or any other matters please do not hesitate to contact a Home Storage & Living Customer Service Representative using our Contact Us page here or send by mail to: 

The Website Manger
Home Storage & Living
PO Box 541
Springwood QLD 4127

 13. Online Fraud Notice

Home Storage & Living has taken every necessary precaution in making sure our website is 100% safe and secure for all users. With the use of 256bit Secure Socket layer (SSL) technology, all Credit card transactions and secure private information are protected so as you the customer can shop in safety.

Online fraud and credit card fraud are not tolerated by Home Storage & Living. Please be advised, all transactions and personnel found to be fraudulent or partaking in fraudulent activity will be punished and acted upon to the full extent of the law.